Acceptance of Terms
When you visit ESKAY DIGITAL 360 (The website) you agree to abide by the terms and conditions and you consent to our privacy policy. If you don’t agree to any of the terms and conditions mentioned in this document, you should not go ahead with any service/products from us and leave this website immediately. You agree that you will not be making use of this website for unlawful purposes and would bear in mind all the laws and regulations. You agree to not use this website in a way that may impact its performance, corrupt the content or in any way hinder the functionality of this website. You also agree to not compromise the safety of this website or trying to enter restricted areas of this website.
You consent to be entirely responsible for any claim, liability, expense, costs and losses that include legal fees by us which starts from violation of the mentioned terms and conditions.
Revision Policy
ESKAY DIGITAL 360 gives you assurance regarding unlimited revisions according to your particular packages. Clients can ask for revisions as per the package and no extra fee will be charged. However, design and concept will remain identical and the customer can post revision on any one of the provided options. Revision on numerous options is either inadmissible or will be charged discretely. Normal Revision reversal time would be 48 to 72 hours for logo and website design, 3 to 5 days for video animations, and the timeline for software, apps and games may vary depending on the revision scope. Similarly, the timelines for functionality and Development revisions may also differ contingent on the scope of work. The timeline for the revision of digital marketing strategy varies upon the involved research, mediums, budget and overall plan size.
New Order Turnaround Time
Turnaround time refers to the time in which your design concepts are furnished to your account area against your package purchase. For all logo new orders, the turnaround time is from 24 hours to maximum 48 hours. However, for packages with four or more logo concepts, the turnaround time is at least 48 hours after order confirmation and complete brief submission. Moreover, in the case of new website design (home/index, including revamp designs), the minimum turnaround time is 48 hours after order confirmation and complete brief submission. Please also note that the turnaround time, as pertains to website development (static website having 5 to 7 webpages) is between three to five business days. For all orders placed on Friday or Saturday, the delivery time starts from Monday. If you have chosen an illustrative logo (logos with illustration element or illustrated design), the first concept will be provided from 48 to 72 hours of order confirmation.
Teamwork (Project Management)
Teamwork is a project management tool that helps our teams improve collaboration, visibility, accountability and ultimately results for their assigned projects. Project management is about more than just getting the work done. It’s about delivering impactful results for your business. Make it easy for everyone to see what projects they’re working on, communicate with their assigned project manager, and plan what comes next — wherever they are.
After signing up a project with us, the client will get an email with an invite for the Teamwork portal. The client will have to accept the invite and set a new password so that they can get in touch with their project manager with the communication needed to complete the project. Once the invitation has been accepted, the client can sign in to the Teamwork Portal.
If you have any queries with the teamwork signup/invitation, please contact us at info@eskaydigital360.com
REFUND POLICY
We offer a 30-day money-back guarantee. You may request a full refund of the amount you paid at any time within 30 days after delivery of your order. This applies even if we have already started work on your project or if you have already requested revisions. We do not deduct any amount, such as “admin fees” or “overhead fees”. Refunds are issued in full to your original payment method.
To claim a refund, simply contact us by email at info@eskaydigital360.com or call us at +1 (561) 646 1547 and tell us your order details. A refund request form is optional and is used only to help us improve our services; it is not a condition of your refund, and we do not deny refunds based on the responses given. We acknowledge every refund request within 2 business days, process the refund within 5–7 business days, and the credit may then take a further 5–10 business days to appear on your statement depending on your bank or card issuer (in some cases up to one full billing cycle).
There are no service-type, activity or “change of mind” exclusions. You are entitled to request a full refund within 30 days after delivery regardless of the type of service purchased and whether or not work has started or revisions have been requested. We do not deny refunds because a customer has been inactive, has changed their mind, or has purchased a particular service type.
Note: After a refund has been issued, you may no longer use the delivered work for any purpose; ownership of the refunded work remains with ESKAY DIGITAL 360.
CLAIM YOUR REFUND
To have your refund, follow the following steps:
You can claim your refund by:
Sending us an email at info@eskaydigital360.com or call us at +1 (561) 646 1547
As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed we will initiate the process.
After you have received your refund, you will not have any rights to any designs submitted by ESKAY DIGITAL 360, the information will be submitted the Copyright Acquisition of the Government Copyright Agencies to maintain legality.
REFUNDS
ESKAY DIGITAL 360 will refund the project amount to the customer using the same payment method the customer used to pay, or via any other method specified by ESKAY DIGITAL 360 from time to time. We process approved refunds within 5–7 business days of your request. After we process the refund, the credit may take an additional 5–10 business days to appear on your statement, depending on your bank or card issuer (in some cases up to one full billing cycle).
ORDER CANCELLATION AND RECURRING SERVICES
How to cancel. You may cancel an order or a service at any time by emailing info@eskaydigital360.com, calling +1 (561) 646 1547, or using the “Cancel a subscription or request a cancellation” link provided at checkout and in your order confirmation email. Please include your name, order/invoice number, and the service you wish to cancel.
Effective date of cancellation. Cancellations are effective on the date we confirm your request in writing (by email). For any service that renews, cancellation must be received before the next renewal date to prevent the next charge.
Completed and partially completed work. If work has already been completed, the completed deliverables remain covered by our 30-day money-back guarantee. If work is partially completed at the time of cancellation, you are responsible only for the portion of the work already completed, and we will refund the balance of any amount paid for work not yet performed.
Future charges. Once a cancellation is effective, no further charges will be made. All of our services are charged on a one-time, non-recurring basis. If you have paid for a fixed term (for example, a 12-month service), the service continues until the end of the paid term unless you request cancellation and a refund under our Refund Policy. No automatic recurring charge will ever be made; any renewal must be separately and expressly authorized by you.
Third-party costs (advertising spend, hosting, domains and similar fees). Amounts paid or committed to third parties — such as advertising spend on Google, Meta or other ad platforms, web hosting, domain registration or renewal, and similar third-party fees — are paid to those providers and are non-refundable and non-recoverable once incurred, even if you cancel your service with us. We will tell you which third-party costs apply before they are incurred.
Advance notice before any charge. For any renewal or future charge, we send a reminder by email at least 5–7 days before the charge date so you can cancel before you are charged. A transaction receipt is emailed to you after every successful payment.
CONTENT POLICY
Our content policy plays an important role in maintaining a positive experience for you, the client. For the usual websites and resume designs all content (images, headings, copy, text etc.) will be provided by client. In case of resume design, a client has to provide complete personal information with biography, and we do not provide any sort of content services. For an e-commerce website up to 10 to 30 sample products will be provided by us and sample product information will also be provided by client including product name, product price, and product images and shipping policy. CMS and e-commerce management will be handled by us.
We use dummy text (Lorem Ipsum) in the graphics for previewing layouts and visual mockups.
QUALITY ASSURANCE POLICY
We do our best to meet your requirements and our designers do their best to fulfill your expectations.
We believe in providing best designs and each of our designs is well researched and well crafted.
100% SATISFACTION GUARANTEE
Our unlimited revisions policy is to make sure that you are 100% satisfied. We aim at exceeding your expectations and strive to accomplish it. We do not stop our revisions until you are completely satisfied with your design (number of revisions will be according to your package).
Service Fulfillment Policy
After successful payment, our team will contact the customer within 24–48 business hours to confirm the service and schedule the consultation.
Services are delivered online through phone calls, WhatsApp, email, or other agreed communication methods, depending on the service purchased.
Any personalized plans, reports, or other deliverables will be provided within the timeframe communicated at the time of purchase.
The applicable service duration and delivery timeline will be clearly communicated to the customer before or at the time of purchase.
Service Delivery & Fulfillment Policy
We provide professional digital, technology, consulting, e-commerce, marketing, and business services. As our services are primarily service-based and delivered digitally, no physical shipping is generally required.
Service Delivery
After successful payment and confirmation of the customer's order, our team will contact the customer through email, phone, WhatsApp, or other agreed communication channels to confirm the requirements and begin the service.
Depending on the service purchased, delivery may include consultations, digital files, reports, website/software development, account management, content, marketing services, technical support, or other agreed deliverables.
Services are delivered digitally. Our team will contact you within 1–3 business days after successful payment to confirm requirements and initiate the purchased service. Project-specific delivery timelines will be communicated based on the agreed scope.
Service Initiation & Timelines
Services are generally initiated within 1–3 business days after payment confirmation and receipt of all required information and access from the customer.
The actual completion or delivery timeline depends on the type, scope, and complexity of the service. The applicable timeline will be communicated to the customer before or at the time the service begins.
For ongoing services such as digital marketing, store management, cloud services, consulting, or advertising management, services are provided throughout the agreed subscription or service period.
For development projects, including web development, software development, LMS or CMS development, and e-commerce solutions, delivery timelines will be based on the agreed project scope and requirements.
Digital Delivery
Where applicable, completed work, reports, credentials, documents, content, or other digital deliverables will be provided electronically through email, cloud storage, client portals, or other agreed digital communication methods.
Customer Requirements
Timely delivery may require the customer to provide necessary information, approvals, account access, content, credentials, or other materials. Any delay in receiving required information or approvals may extend the delivery timeline.
Service Confirmation
Customers may contact ESKAY DIGITAL 360 regarding their service status, delivery timeline, or any fulfillment-related questions through the contact details provided on our website.
ESKAY DIGITAL 360 does not guarantee a specific business, financial, advertising, sales, or investment outcome from any service. Results may vary depending on the customer's business, market conditions, implementation, and other factors.
RECORD MAINTENANCE
ESKAY DIGITAL 360 keeps the records of finalized designs so that in case of any misplaced order, you will be provided the exact file.
CUSTOMER SUPPORT
Our customer support is present 24/7 to answer all of your concerns and queries, our team will answer your concerns anytime and every time.
COMMUNICATION POLICY
ESKAY DIGITAL 360 is the trading brand of ESKAY GROUP LLC, our parent company and legal entity. ESKAY DIGITAL 360 will not be responsible for any communication done via any other platform than “info@eskaydigital360.com” or any numbers not provided by us or given on our official website. We take full responsibility for all the information held or shared through our parent company, ESKAY GROUP LLC, and through our official domains, and are not responsible for any damages caused due to other contact details not provided by us.
SMS Opt-In Terms & Conditions
By opting in to receive SMS messages from ESKAY DIGITAL 360, you agree to the following terms and conditions:
Consent to Receive Text Messages
By providing your phone number and opting in, you consent to receive automated marketing, transactional, and informational text messages (e.g., account updates, order notifications, promotions) from ESKAY DIGITAL 360 at the phone number you provided.
Frequency of Messages
The frequency of SMS messages may vary based on your interactions with us, such as purchase history, service updates, and special offers.
Message and Data Rates
Standard message and data rates may apply to any messages sent or received. Please check with your mobile carrier for details.
Opt-Out Instructions
You may opt out of receiving SMS messages at any time. To unsubscribe, reply “STOP” to any message. You may also contact us at +1 (561) 646 1547 or info@eskaydigital360.com for assistance. After opting out, you will no longer receive SMS messages from us, except for messages confirming your opt-out or any required transactional messages.
These terms are governed by the applicable laws and regulations. Any disputes arising from the use of our website shall be resolved through appropriate legal channels. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue to be in effect.
If you have any questions or concerns regarding these terms and conditions, you may contact us for further clarification.