INFORMATION COLLECTION
We collect clients’ information via Email, Phone, our Contact Us form and our Order and checkout forms, and it is protected as described in this Privacy Policy. We do not sell your personal information. Where necessary to provide our services, we share information with the service providers described in the “Service Providers We Use” section below.
Initially, the personal information we require is about clients’ name, company’s name, billing address, email address, secondary email, phone and fax numbers, order details and place of residence and some of which is optional. Along with this, we need information in creative brief in order to start working on your order.
Additionally, collection of information includes opinions pertaining to complaints, appreciation and comments about the product.
Technical information which is collected and recorded includes your IP address, browser version, operating system and the date and time when you visit. We use Google Analytics to analyze website usage and traffic. Google Analytics uses cookies and similar technologies to collect this data. You can learn more and opt out of Google Analytics using Google’s Ads Settings or the Google Analytics Opt-out Browser Add-on.
USAGE OF COLLECTED INFORMATION
First of all, the information we collect helps us to understand exactly what product you need and what special things would you require in it and secondly the billing information is inevitable for payment process.
The email addresses are used for communication about order status, comments and opinions and delivery of the finalized product.
Moreover, we may send emails of update on the website, promotional offers, launch of a new product/service and the latest news in the industry. You can opt out of these marketing emails at any time using the unsubscribe link included in every such email, or by contacting us at info@eskaydigital360.com. Opting out of marketing does not affect service or transactional messages related to your order.
This information also helps us to improve our marketing strategies and compile the record of the most selling products.
SECURITY
We use reasonable administrative, technical and physical safeguards to protect your personal information. Payment pages and data transmissions are protected using Secure Sockets Layer (SSL) encryption, indicated by “https://” in the address bar. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
SERVICE PROVIDERS WE USE
To operate our business and deliver our services, we share information with trusted service providers who process it on our behalf or under their own terms. These include:
Payment processors. Authorized third-party payment processors handle card and other payment details. Your billing information is entered on their secure (SSL) pages, and we do not store full card numbers on our servers.
Google Analytics. We use Google Analytics to measure and analyze website traffic and usage, using cookies and similar technologies.
Teamwork. We use Teamwork as our project management platform to manage projects, tasks and communication related to your order.
WhatsApp. We may use WhatsApp to communicate with you about your order and provide customer support.
Hosting providers. Our website and data are hosted by third-party hosting providers.
Other service providers. We may also use email service providers and advertising platforms (such as Google and Meta) and similar tools to operate, market and improve our services.
These providers may process your information in accordance with their own privacy policies. We require them to protect your information and to use it only for the purposes for which it was shared.
PRIVACY OF PAYMENTS
To make sure the practice of the best privacy for payments, we offer acceptance from multiple payment options. The payment processor where the clients put their billing information uses Secure Sockets Layer (SSL) which is indicated in the domain as “https://”. Therefore, we assure that there is no issue at all with the privacy of payment process and billing information.
CONFIDENTIALITY
Confidentiality is a serious concern and we treat it accordingly. We use your personal information to keep in touch with you so that we can communicate smoothly about the order process. Your information such as name, billing address, e-mail address and telephone number is treated as confidential and stored at a secure location accessible by designated members only. We share your personal information only with the service providers described in this policy, when you allow us to, or where we are required or permitted to do so by law.
DATA RETENTION
We retain personal information for as long as necessary to fulfill the purposes described in this policy, to comply with our legal and accounting obligations, to resolve disputes and to enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
YOUR RIGHTS AND CONSUMER REQUESTS
You may contact us at any time to request access to, correction of, or deletion of your personal information, to object to or restrict certain processing, or to withdraw your consent. To exercise any of these rights, email us at info@eskaydigital360.com or call +1 (561) 646 1547. We will respond to your request within a reasonable time and, where required by applicable law, within the timeframes set by that law.
AMENDMENTS
Eskay Digital may amend its privacy policy for stricter security concerns if needed. However, the entire amendments about personal information security concerns will be declared with a prior notice of the effective date of amended or updated privacy policies.
CONDITIONS OF INFORMATION DISCLOSURE
We disclose information to the service providers described in this policy as necessary to operate our business. Otherwise, we disclose personal information only where required to comply with the law, a judicial proceeding, a court order, or another legal process, or to protect our rights, property or safety.
CONTACT US
ESKAY DIGITAL 360 is the trading brand of ESKAY GROUP LLC. If you have any questions or concerns regarding our privacy policies or your personal information, you can contact us at info@eskaydigital360.com, call +1 (561) 646 1547, or use our contact form.